What is the Gorgias connector?

Gorgias is our customer-support helpdesk — where customer emails, chats, and tickets come in and get answered. The Gorgias connector lets Claude read the helpdesk — tickets, messages, customers, search, views, tags, and the team — and turn what it finds into summaries, triage plans, and drafted replies. It is read-only: since Aug 5, 2026 the connector contains no write tools at all, so applying a draft is always a human step done in Gorgias itself.

Connect it in about a minute

The Gorgias connector is already set up in Claude for the team — you just switch it on and sign in. Takes about 30 seconds.

The safety model — read this first

This connector reads a live system your customers feel, so its safety is structural:

How to ask — just say "use Gorgias…"

The connector is named Gorgias. The simplest way to make sure Claude uses it is to mention it in your request:

You don't have to memorize tool names — plain English works. A few tips that get great results:

~50 example prompts — graded from "just looking" to "real action"

These are grouped into five tiers, from totally safe reads up to power workflows. The label shows the risk level; the line under each shows which connectors get involved. Remember: Claude only drafts — a human always sends.

🔒 Future capabilities if requested — write commands not active▶

The connector used to include six action tools — internal notes, tags, status, priority, assignment, and customer replies. They were removed entirely on Aug 5, 2026 so Gorgias is genuinely read-only: today there is no code path that can change a ticket or email a customer.

If the CS team decides it wants Claude to take these actions directly (always preview-and-confirm gated), David can rebuild them. This is what those prompts would look like:

Write — not active

"Using Gorgias, tag this ticket 'shipping-delay' and 'VIP'."

Gorgias — would add tags (confirm-gated)

Write — not active

"Using Gorgias, set ticket #48213 to high priority."

Gorgias — would set priority (confirm-gated)

Write — not active

"Using Gorgias, find all untagged tickets from this week and suggest the right tag for each, then apply them once I OK the list."

Gorgias — would add tags in bulk (confirm-gated)

Write — not active

"Using Gorgias, add an internal note with the order summary, assign the ticket to the right agent, and set it to open."

Gorgias — would note + assign + set status (confirm-gated)

Want these turned on? Say so in #mm-claude or tell David — it's a deliberate re-enable, not a flip of a hidden switch.

Limitations, caveats & risk (please read)

Because this connector can take real actions, the safety model leads — here it is in table form, plus the usual notes.

Topic	What to know	Status
Customer emails: Claude cannot send them	There is no reply tool anymore. Claude drafts the text in chat; a human pastes it into Gorgias and presses send there. This is the most important thing on the page.	Read-only
Replies come from hello@	Because you send every reply from inside Gorgias, it always goes out from hello@melindamaria.com — our normal support address.	By design
Write tools removed (Aug 5, 2026)	The connector used to include six action tools (notes, tags, status, priority, assign, replies). They were removed entirely so Gorgias is genuinely read-only. (Verified live: writes_enabled=false.) Claude still drafts replies and triage plans — you paste and apply them in Gorgias.	Read-only
Drafts don't send themselves	Claude can write a perfect reply, but a human always moves it: you paste the draft into Gorgias and press send there. That's by design — nothing Claude does can reach a customer.	By design
Confidential data	Real customer names, emails, and order details flow through. Don't paste exports into outside tools, and share reports only with people who should see them.	Handle with care
Right ticket, right tone	Before sending a pasted draft, double-check it's the correct ticket and the facts and tone are right. Claude is excellent at our voice, but you're the final eyes.	Verify before send

Get help, request features, or report something odd

What is a live artifact and how to share it

Short version: a live artifact is a page Claude builds once and then refreshes every single time you open it — so a dashboard you ask for today is still accurate next month. Here is what one is, and the three ways to get it in front of your team.

How it works — architecture

Gorgias is read-only by construction — since Aug 5, 2026 the Worker contains zero write code, so the safety story is structural, not procedural. Here's the picture:

How your data flows (the 30-second version)

You don't need to understand the plumbing to use it — but here's the simple picture: